Privacy Policy

Commitment to Your Privacy

Naughty Dorothy values its customers and respects their privacy.

Naughty Dorothy is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We collect customer information in an effort to provide you the services you request, to improve your shopping experience and to communicate with you about our products, services, competitions and promotions (if you have chosen to be contacted by us).

We do not sell or rent your personal information to third parties.

Our policy also describes the choices you can make about how we collect and use your information.

 

If you have any questions, please feel free to contact us:

Send us an email at admin@naughtydorothy.co.uk          

Call us at +44(0)20 3637 0147

Write to us at: 

Naughty Dorothy

33 High Street

Croydon       

CR0 1QB      

 

Naughty Dorothy reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Naughty Dorothy.

 

Naughty Dorothy may change this policy from time to time by updating this page.

You should check this page from time to time to ensure that you are happy with any changes.

 

This policy is effective from 16/05/2012, updated on 05/11/2014.

 

Information Collected by Us

Naughty Dorothy may collect following information when you place an order from our website:
– name and job title
– contact information including email address
– demographic information, such as postcode
– other information relevant to customer

Above information is used to process customer’s orders, and to inform about dispatch of goods or any issues regarding the order.

Card details are not stored by Naughty Dorothy.

Payments are securely handled by Shopify or PayPal.

 

Using Information We Collect

In order to provide you with the best shopping experience and fulfil the orders we use collected information to:

  • Process and track your orders
  • Provide the services you requested
  • Contact you regarding the status of your order

 

Naughty Dorothy does not use this information to:

  • Send you promotional mailings
  • Share with third party organizations

You will not receive any further communication from us, unless you subscribe.

 

How We Use Email

When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or send you important service updates.

After placing an order at www.naughtydorothy.co.uk, you will receive an email confirmation and, in most cases, an email with package tracking information.

You might receive email update regarding your order, for example when we send your order in split delivery.

 

Recipients of Our Email

Naughty Dorothy customers will receive necessary emails about processing the order and any updates about it.

Gift Cards recipients will receive an email notifying them of the gift and instructing them how to redeem it.

Further emails will include notification of goods being despatched, tracking number and any other order updates.

 

Your Choices About Receiving Promotional Communication

Naughty Dorothy will only communicate with you if you want to hear from us and give us permission to do so.

If you would like to receive email communication from Naughty Dorothy, you will be able to subscribe to our monthly newsletter.

If for any reason you changed your mind and do not want to receive promotional (i.e. not order-related) emails that notify you of new product arrivals, exclusive offers, simply click the unsubscribe link provided at the bottom of every email we send.

 If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

 You can contact us using any of the methods below:

Tel: +44(0)20 3637 0147

Mob: +44(0)7784 436 859    

Email: info@naughtydorothy.co.uk

Customer Service Hours

Monday to Friday 9.30am – 5pm

If you call outside of these hours, please leave a message and we will get back to you as soon as possible.